‡ In these countries please contact our distributor

Customer Complaint & Adverse Reaction

As a leading medical product manufacturer, it is our goal to provide safe, effective and reliable products to our customers. We take the safety of patients and users very seriously, and we follow the applicable regulatory requirements internationally when it comes to receiving, reporting and investigating of customer feedback and customer complaints. We thank you for bringing your feedback or any not satisfactory experience with our products to our attention.

If you think you may have had a not satisfactory experience with our products or had a possible adverse event caused by one of our products, please let us know, and please report as much relevant information as possible.

If you are a patient, you can contact us yourself, or you may have your carer or your physician do that for you. To help us process your information quickly and effectively, please contact our customer complaints team.

Alternatively, please find to the right this Product Complaint Form in PDF format for various languages. Please download, complete accordingly and sent via e-mail to

You can also contact us via e-mail:

Your details
Please enter if you are a healthcare professional
How would you prefer to be contacted?
Product information
What is the part name of the Smith & Nephew parts(s) involved?
What is the batch or serial number of the involved product?
Event details
Please describe the circumstances of the problem/event. Is the problem ongoing or what was done to correct/resolve the problem? To understand the issue, a concise description of the event is essential; please include all details that are available.