‡ In these countries please contact our distributor

Payment Terms

Over the past few years, Smith & Nephew has implemented new processes, workflows, and enacted many corporate initiatives, all focused on improving our operational efficiency.

As a valued supplier, you are a key component of our global business and our goal is to strengthen this relationship through an efficient, effective and accurate payment process.

Considering current payment term benchmarks and improving our payments on time, Smith & Nephew is moving its standard payment terms to Net 60 days for all products and services upon receipt of goods or the provision of services and an invoice.

Beginning Monday 23 October 2017, all purchase orders and new contracts will carry Net 60 day payment terms, unless there is an alternative payment term already agreed in written active contracts.

To enable Smith & Nephew to pay you on time we’d like to remind you of the best ways to transact with us.  Please note failure to follow these processes may result in invoice rejection or payment delay:

  • Ariba network suppliers should submit invoices through the Ariba network and check invoice payment status on their Ariba network account prior to contacting Accounts Payable (AP) or Procurement teams.
  • Non Ariba network suppliers should submit invoices by email to the correct email box for the Smith & Nephew entity you are transacting with.  Invoices should be:
    • Machine readable pdf;
    • One invoice per pdf;
    • One pdf per email; and
    • Not to exceed 5MB
  • Invoices should include a Smith & Nephew PO number;
  • In rare circumstances where a PO number is not available, the invoice should clearly reference the Smith & Nephew requestor’s full name;
  • Payment queries can often be investigated and resolved on line through our Invoice Status Tool (IST) available through our Supplier portal on our corporate web site (; and
  • After checking Ariba or IST, payment queries can be efficiently created in IST, or emails should be directed to the correct AP mailbox and purchasing queries to Contact Procurement.

These changes bring alignment and standardisation to our payment processes in line with normal business practice, If you have any questions or concerns, please do not hesitate to contact

We value our relationship with your company and hope that we can count on your continued support.